Teleperformance España

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Customer service company transforms information management

Iron Mountain helps Teleperformance España with legal compliance and access to information, and enables a value-added service for customers

Client: Teleperformance España is the Spanish subsidiary of Teleperformance, the world’s largest provider of customer experience management outsourced services.

CHALLENGE: Fragmented storage, and lack of standardised processes for media and document storage and disposal.

SOLUTION: Outsourced records management and electronic media (CD/DVD/tape backup) vaulting service.

VALUE: Single supplier for information management services reduces administration and cost while improving access and compliance.

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