Customer service company transforms information management
Iron Mountain helps Teleperformance España with legal compliance and access to information, and enables a value-added service for customers
Client: Teleperformance España is the Spanish subsidiary of Teleperformance, the world’s largest provider of customer experience management outsourced services.
CHALLENGE: Fragmented storage, and lack of standardised processes for media and document storage and disposal.
SOLUTION: Outsourced records management and electronic media (CD/DVD/tape backup) vaulting service.
VALUE: Single supplier for information management services reduces administration and cost while improving access and compliance.