Iron Mountain values your feedback and opinion, therefore if you are dissatisfied with any service provided by Iron Mountain we would like you to tell us about it. You can let us know by contacting our Customer Resolution team, on the contact details below. This team will acknowledge you within 48 hours, investigate your concerns and respond to you within 10 working days.
We will seek to resolve any issue which you may have at the first attempt, but should you remain dissatisfied, you may request that our Customer Resolution Manager review the issue. We aim to complete all reviews within 5 working days.
If you have a query or issue regarding the order of a will or probate from the gov.uk site please contact HMCTSWills@ironmountain.co.uk